logo
Loading...

SUSTAINABILITY REPORT

ECONOMIC

Economic Performance 

Amid a challenging and volatile business environment, the Group’s economic performance remains a key priority for our stakeholders. Greatech is committed to creating and delivering sustainable economic value for its key stakeholder groups – employees, customers, business partners, regulators and shareholders.
In FY2025, the Group generated revenue of RM771.48 million, reflecting the overall economic value created through our operations. Of this amount, RM493.08 million was distributed as direct economic value to stakeholders, including employee remuneration and benefits, payments to suppliers and service providers, contributions to government through taxes and returns to capital providers (banks).

The table below illustrates our performance over the last three years:

Through this distribution, the Group contributes to the broader economy by generating employment opportunities, supporting the growth and resilience of local suppliers and contributing to government revenues, thereby generating positive multiplier effects across the local economy.
Further discussion on Economic Performance can be found in the Management Discussion and Analysis (“MD&A”) section of this Annual Report.

Customer Care Management and Product Quality

The Group recognises that customer satisfaction, product quality and reliability are fundamental to sustaining long term economic performance and maintaining customer trust. As a provider of advanced automation solutions to a highly regulated industries, including semiconductor, energy and life science sectors, Greatech adopts a structured and proactive approach to customer relationship management.
Customer satisfaction is monitored through periodic surveys that evaluate key performance dimensions, including:
  • Product quality and consistency
  • Delivery performance and schedule adherence
  • Technical support and post-sales service
  • Responsiveness and communication effectiveness
  • Flexibility in meeting customer requirements
  • Pricing competitiveness and value delivery
Survey findings are systematically analysed by management and relevant functional teams to identify improvement opportunities. Based on survey outcomes, targeted action plans and capability development initiatives are subsequently implemented to strengthen operational performance and enhance the overall customer experience. This continuous feedback loop supports long-term customer partnerships and reinforces the Group’s reputation for reliability and execution excellence.
Product Quality and Lifecycle Management
Product quality and reliability are embedded throughout the entire product lifecycle, from engineering design and development to manufacturing, testing, installation and post-delivery support. The Group maintains certified quality management systems aligned with internationally recognised standards, including:
  • ISO 9001:2015 – Quality Management Systems
  • ISO 13485:2016 – Medical Device Quality Management Systems
These certifications support consistent product performance, regulatory compliance and traceability, particularly for customers operating in highly regulated industries such as medical technology, semiconductor and advanced manufacturing.
quality assurance processes, root cause analysis, corrective and preventive action programmes and cross-functional collaboration between engineering, manufacturing and field service teams. Lessons learned from project execution and after-sales support are systematically integrated into future design and process enhancements, strengthening reliability and long-term product performance.

Product Safety

Customer and end-user safety are core priorities for the Group. As a provider of complex automation systems, the Group places strong emphasis on safeguarding technicians and operators who interact with its machines. Safety is therefore treated as a core engineering performance requirement and integrated into product development through a safe-by-design philosophy.
The Group adopts a comprehensive product safety framework that combines internal engineering standards with applicable international regulatory requirements. Safety considerations are incorporated from conceptual design through to final installation and commissioning.

Key elements of the Product Safety Framework are:

  • Dedicated Safety Governance
    Each product line is supported by designated Machine Safety Experts responsible for ensuring safety integrity across the entire lifecycle, from design validation and risk assessment to final deployment and commissioning.
  • Advanced Technical Competency
    We maintain highly skilled engineering workforce through structured and standardised training programs. Our engineering personnel hold recognised industry certifications, including competencies aligned with SEMI S8 (Safety Guidelines for Ergonomics Engineering). To further enhance our technical leadership, additional engineers are scheduled to undergo the TUV NORD Certified Machinery Safety Expert (“CMSE”) program, a globally recognised benchmark in machinery safety engineering.
  • Regulatory Monitoring and Compliance
    The Group continuously monitors global regulatory landscape to ensure our machines remain compliant with evolving safety standards, including EU Machinery Regulation 2023/1230, CE certification requirements applicable to European markets.
Explore More

Responsible Procurement and Supply Chain Management

Supporting Local Economy and Job Creation

As a customer-centric organisation, the Group maintains a diversified network of local, regional and international suppliers to meet evolving customer requirements. While global sourcing remains necessary for specialised components, the Group priorities local procurement where feasible, as an effort to reducing environmental impacts associated with cross border logistics, strengthening of domestic supply ecosystems, support for local employment, optimise material flow and cost efficiencies in transportation and lead time management.
Notes:
  1. Definition of “Local”: Local suppliers are defined as any third-party entity registered and operating within the same country as our respective operational sites.
  2. Scope of spending: Data reflects our external economic impact only. All intercompany transactions and intra-group transfers are strictly excluded from the calculations.
  3. 2025 Reporting Boundary: For the financial year 2025, the reported data includes procurement activities from our facilities in Malaysia, Ireland and Slovakia.
  4. 2024 and 2023 Comparative Data: Data for 2024 and 2023 pertains exclusively to our operations in Malaysia. The inclusion of international subsidiaries in 2025 represents an expansion of our sustainability reporting boundary.
Responsible Sourcing and Supplier Standards
All suppliers are required to acknowledge and comply with the Group’s Supplier Code, which outlines expectations on ethical, social and environment performance. The Supplier Code requires suppliers to upholding human rights and labour standards, promote equal opportunity and non-discrimination, respect freedom of association, prohibit forced and child labour, maintain sound environmental stewardship, avoid the use of conflict minerals and adhere to a zero-tolerance stance towards bribery and corruption. Suppliers are encouraged to establish appropriate management systems to support compliance with these requirements. To date, 100% of the Group’s active suppliers are required to formally acknowledge and integrate these standards into their operation, reinforcing a consistent and responsible supply chain.
We employ a risk-based methodology to monitor compliance and ensure a resilient supply chain. Suppliers operating in labour intensive sectors undergo mandatory self-assessment questionnaires. Where potential gaps are identified, the Group conducts onsite audits to verify field-level adherence to human rights protections. During the reporting year, the Group received no human rights-related grievances from suppliers.
The Group is committed to ensuring compliance with relevant international product stewardship regulations such as RoHS, REACH and Conflict Minerals requirements.
Suppliers are assessed for compliance with these requirements to ensure materials and components supplied meet applicable regulatory thresholds. No identified or reported violations of the Supplier Code relating to social or environmental standards were recorded for FY2023 to FY2025.
Greatech’s suppliers are guided by a range of Group-wide policies and procedures, including the Purchasing Policy, Conflict Minerals Policy, ABAC Policy and the Quality Management System, all of which establish a global expectation of compliance.
With approximately 1,000 suppliers worldwide, Greatech is committed to sourcing materials, goods and services in a responsible manner. We utilise various methods and tools to evaluate our suppliers, including self-assessments and audits that examine product quality, environmental impact and social factors. 100% of new suppliers acknowledged their compliance with the Supplier Code, which incorporates both social and environmental criteria.
Supply Chain Continuity Planning
Greatech’s manufacturing operations rely on diverse raw materials and components, including aluminium, steel, metallic-base components, electrical and electronic components, plastics and OEM products. While no single supplier dominates overall procurement, certain specialised components may be sourced from limited suppliers due to unique technical specifications.
To manage potential disruptions arising from logistics challenges, geopolitical developments, natural disasters or extreme weather events, the Group implements supply continuity strategies including:
  • Maintaining appropriate safety stock levels
  • Qualifying alternative materials where feasible
  • Dual or multi-sourcing of critical components
  • Continuous monitoring of supplier performance and risk exposure
For established component suppliers with mature internal risk management systems, the Group relies on their certified controls and governance structures, while focusing enhanced oversight on suppliers identified as higher risk. This risk-based and structured approach enables efficient resource allocation while maintaining a resilient, reliable and responsible supply chain.
×
Scroll to Top